We help your business get its mojo back, with our SugarCRM performance analysis, improvement and optimization services for your Sugar system.
Sugar system performance is key
In today’s fast-paced business landscape, every second counts. Your Sugar CRM system should be a well-oiled machine, supporting your employees, customers and operations. At Naonis, we understand the critical role that a well performing SugarCRM system plays in your success. We are here to help you achieve new levels of business efficiency through our expert SugarCRM Performance Optimization services.
SugarCRM performance optimization - An art more than a science
Achieving peak performance in SugarCRM is not just a science; it is a true art. We have more than 15 years of experience and have completed countless implementations. Our status as world-renowned experts and advisors in SugarCRM ecosystem set us apart. We have worked at SugarCRM in various capacities, from technical advisory to integration and professional services, and before that, we established a top-performing world-wide SugarCRM partner. This deep expertise allows us to strike the delicate balance between actions that must happen right now (synchronous) and actions that can be happening in the background after a while (asynchronous processes), ensuring your system hums with efficiency and therefore it brings the most value to your users and your customers.
Tailored Sugar solutions for your business
One size does not always fit all. We recognize that every business is unique. That is why we adapt to how you work, what you do and your specific needs, and offer personalised strategies tailored to you. Whether you are a Fortune 500 company or a smaller business, we have completed hundreds of implementations across industries. Our approach involves understanding your objectives and working towards performance goals that are feasible and that align with your unique business objectives and budgets.
The proof? Is in the (SugarCRM) pudding!
Our track record speaks for itself. We have helped numerous clients reduce save times from a sluggish 45-60 seconds to a lightning-fast 3-5 seconds per save. We worked with customers with a few thousand users in licenses, with complex external portals used by tens of thousands of consumers, that after 15 years are STILL SugarCRM customers, thanks to our involvement with their projects!
These case studies demonstrate our ability to tackle challenges head-on, which many other vendors in the ecosystem would not be able to, and deliver tangible results. We work closely and collaborate with our clients’ champions, to understand their pain points, deploying sandbox systems for in-depth analysis and creating customized solutions that deliver real business improvement.
Ongoing efforts will equal ongoing success
Optimizing SugarCRM is not a one-time activity; it is a journey, an ongoing program. Any software falls behind without maintenance. Even our cars expect maintenance at least once a year! Our approach includes code reviews, user analysis, performance profiling, potentially refactoring and process realignment if needed, to ensure ongoing success. We also provide technical training in the process, to help the internal team improve and understand the challenges encountered. We have seen too many businesses suffer from continuously evolving code without proper refactoring or documentation, which led to what we call: “the band-aid approach”. Eventually, nobody understands how it all fits together and it takes longer to unravel than it should. We are here to break that cycle and help you maintain a high-performance system over time.
Collaborative SugarCRM optimization
Our collaborative approach is at the center of our success. We believe in working closely with both your technical and business teams. We work with ongoing conversations and updates. Everyone gains a deeper understanding of what went wrong, what went right, and what should be done differently. This collaboration ensures that the solutions we implement align seamlessly with your business objectives and everyone is upskilled and gains from the collaborative process.
Measure, measure, measure. ROI in performance improvement
Curious about the return on investment (ROI) of optimizing your SugarCRM system? Try our business process automation calculator. It is a powerful resource that lets you calculate the potential ROI based on improvements in efficiency and productivity. Don’t underestimate the impact of these optimizations; they can lead to substantial ongoing cost savings and revenue growth.
Let’s remember though, that not everything is measurable.
As an example, a customer of ours found out that many of their employees leveraged other means (spreadsheet, paper, word documents) to handle their sales funnel, as the system was way too slow and sellers felt unproductive using it. What that generates is a waterfall of unwanted effects within the business. The main problems in this specific example were that management could not forecast accurately as they did not have visibility on deals, and that marketing did not have prompt feedback if the leads were enough, of the right quality and matching the target market. Those two problems are invaluable and vital for a sizable business, yet they are hard to measure with a dollar figure.
Sugar Cloud or on-premises?
We understand that businesses have different needs when it comes to hosting. Whether you prefer SugarCloud’s convenience or on-premises control, our optimization strategies are tailored to your environment of choice. We will work with you to ensure your SugarCRM system performs at its best, no matter where it is hosted.
SugarCRM editions: Sugar Sell, Sugar Serve, or Sugar Enterprise
Our performance optimization services are compatible with all SugarCRM editions, whether you use Sugar Sell, Sugar Serve, or Sugar Enterprise. Regardless of your edition, we can help you achieve peak performance and maximize the value of your CRM investment.
Reach out
At Naonis, we are not just about optimizing your SugarCRM system; we are about helping you transform your business. Our depth of expertise, collaborative approach, passion and commitment to your success set us above the competition.
Take the first step towards improving efficiency in your business. Use our business process automation calculator tool to estimate your ROI.
And when you are ready to discuss your unique performance improvement needs, reach out to us.
Some of our SugarCRM Reviews
Enrico is a rockstar.
Not only is he one of the top SugarCRM experts in the world, but he is also a passionate businessman and skilled CRM strategist.
I have worked with Enrico for over six years and learn something new from him every time we meet.
Enrico has been a great resource to our SUGARCRM journey.
Over the last 4+ years that we have been using the platform we have engaged with Enrico as part of the team.
His extreme working knowledge of the Sugar solution and the ease that he can manage through such a complex and custom solution such as ours as made working with Enrico a joy.
Enrico has been a wealth of information not only for what he is tasked to cover but also with regards to areas that he sees can be improved in order to provide better usability by our users or from a support perspective.
Enrico shows that customer success is front and center and combined with his technical skills is a resources we will always request and trust.
Brought onto our project as industry expert in the development of Sugar CRM Enrico delivered outstanding results.
I was impressed by the depth of his knowledge of the Sugar CRM platform as well has how to leverage the system to deliver tangible improvement in workflow productivity.
Enrico exceeded all of my expectations and I would not hesitate to engage with him again on any project.
We have worked with Enrico for 8 years in the building and implementation of Sugar CRM.
The system has delivered us many benefits and Enrico was instrumental in ensuring many successful outcomes.
He was also open to learning about the importance of building sustainable business relationshjps with customers
I worked with Enrico on complex third-party integration development projects.
While Enrico has some of the deepest understanding of the SugarCRM platform in the world, he also uniquely possesses the ability to understand and orient to business goals and constraints.
This combination is rare and valuable. Enrico is driven to not only complete a technical project but also to see it adopted and used by its intended stakeholders.
I highly recommend Enrico for complex CRM systems integration or customization projects.
Enrico is openly passionate, very intelligent and a highly experienced technical architect.
He is detail oriented and customer focused – essential ingredients in the complex environment that is Customer Relationship Management (CRM).
From the very large to the very small, Enrico has successfully designed and executed elegant SugarCRM solutions for businesses across APAC.
Never shy to share his experiences and “tell you how it is”, Enrico’s authenticity is refreshing and often provides much needed comic relief!
I’ve had the pleasure of working with Enrico in a variety of different ways for a number of years. First as a business partner then later as a close colleague.
Enrico is a top technical talent with expertise in building and deploying complex app integrations, extensions, and code customizations for mid-market and enterprise CRM customers.
He is a proven leader of integration development teams and an excellent resource for integration best practices and complex systems design.
I would recommend him for nearly any technical role.
Enrico is my “go to man” when I have an “unsolvable” problem.
He’s found a simple solution for every complex CRM problem I’ve thrown at him. Not only that, but he makes time to explain it, which in terms of sustainable problem solving is fantastic.
He has a rare mix of in-depth technical knowledge as well as great people skills, which enables him to communicate effectively to understand peoples pain points and business processes, then find and recommend solutions, all in language customers understand.
Can’t speak highly enough of him.
I had the benefit of working with Enrico in several scenarios (as a VAR partner for, and within Sugar itself), and I unequivocally can recommend him to any org that wants a technical leader with the ability to operate strategically and still maintain attention to detail for a final product or service.
He is thoughtful, deliberate, collaborative, and -from a managerial aspect- able to take coaching incredibly well, and apply it effectively.
Enrico is an extremely sharp technical leader who has built and managed an exceptional team of engineers that have made InsightfulCRM one of the strongest Value Added Resellers for SugarCRM in the Asia Pacific region.
With countless successful CRM implementations under his belt, Enrico has an innate ability to understand client requirements and then create cutting-edge solutions which optimize the technologies and personnel involved in the deployment.
Enrico also has been a standout contributor of product feedback for SugarCRM and has been consulted by Sugar leadership on multiple occasions due to his product expertise and market awareness.
Several years ago I sat through a seminar with Enrico on the implementation of complex CRM systems for enterprise customers.
Right away I was hugely impressed with Enrico’s breadth of knowledge and his practical experience implementing complex, difficult projects.
We have stayed in touch ever since and continue to share thoughts and idea.
I always enjoy my interactions with Enrico and hope they will continue well into the future.
Enrico was easily able to take over the hosting and configuration of our CRM application, and along the way simplified the design while adding better redundancy.
Enrico is very thorough and his detailed knowledge of SugarCRM, AWS and scripting allowed for a very successful implementation.
I hope I have the chance to engage Enrico on future projects.
Enrico is one of the key people who contribute to the success of InsightfulCRM, SugarCRM’s oldest Australian partner.
I worked with Enrico on closing several big deals and found him to be both technically very savvy and having a great business sense.
Enrico also has a cheerful personality that brightens up any room he’s in.
I very much enjoyed working with Enrico and look forward to being able to work with him again in the future